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Evaluation Document
Market Benchmarking Field Sheet (Operations)
Venue Type
Venue Name:
Address
Date
Month
Day
Year
Observed Shift
Observer:
Venue basics
Estimated guest count observed (Peak):
Estimated guest count observed (slow):
Wait times and pacing
Observed wait time at peak:
Observed wait time at slow:
Host stand control quality:
Seating and pacing signals
Hospitality and service standards
Menu knowledge observed
Hospitality score:
Steps of service signals (greet, order, check-backs, touchpoints):
Pre-bus discipline
Bus/reset speed:
Table maintenance:
Server efficiency signals:
Cleanliness and organization (FOH)
Recovery, comps, and buybacks
Visible recovery pattern present
Notes on recovery language, manager touch, and timing:
What makes their service run smoothly:
What creates friction or slows them down:
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